COVENCO RECOVERY SERVICES is determined to protect your privacy. It is very important to us that you should be able to use and enjoy the Website without having to compromise your privacy unacceptably.
Knowing something about our users is, however, necessary to ensure that our service is continually improved. We need to build an accurate picture of the needs and wishes of our users, and to be able to communicate with you. That enables us to offer a service that is relevant to you as you would expect.
We answer your important questions
“What information do you collect about me?”
We automatically collect some data about our users’ browsing actions and patterns. This is aggregate data and does not identify any individual.
We may also ask you to provide personal information on a voluntary basis in order to get a clearer picture of our users. It is then entirely up to you whether you are happy to give us this information.
In the course of completing registration and enquiry forms, you will be asked to give some details about yourself. You may also choose to e-mail us or make contact with us in other ways. Such contact gives us information about you.
If you have any financial dealings or make purchases with us or our partners, they will collect certain information. This information may be shared with us.
“For what purposes do you collect and use this information?”
We use aggregate visitor details (where no individual is identifiable) to help us improve our understanding of our users and their preferences. We use it to assist us in arranging relevant product and service information, as well as ensuring the best partner information. It also helps us develop the Website and audit its use.
The information about you as an identifiable individual, including contact details, may be used in the following ways:
To conduct market research and other surveys.
To create and draw to your attention promotional material and commercial opportunities that may be of interest to you.
To be shared with Covenco and partners with whom we have an association. We may also be able to share the information that they obtain about their users, which may include you.
“How private are my details?
Apart from other companies in the COVENCO group, we only share personal information about you with third parties whom we have selected carefully and with whom we have, or may have, a commercial relationship. COVENCO complies with the relevant legal requirements and takes all reasonable care to ensure that your information is secure and private and is only seen by responsible third parties. However we cannot be held responsible for the actions of any third party who receives or obtains access to the information, or for any breach of security.
If you tell us that you do not want us to use your details, then data about your use of the Website would then only form part of aggregated statistics and would not be related to you as an individual.
You can ask to see the information we have about you by e-mailing a request to our data manager, email@example.com
“What do I do if I am not happy for you to share information about me with others?”
The basic principles
A cookie is a text-only string of information that a website transfers to the cookie file of the browser of your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
How we collect cookies on the Website and what information we collect
Session Cookies: To allow you to carry information across pages of the Website and avoid having to re-enter information. Persistent Cookies: To help us recognise you as a unique visitor (just a number) when you return to the Website and to allow us to tailor content and the presentation of the Website to match your preferences. To compile anonymous, aggregated statistics that allow us to understand how users use the Website and to help us improve the structure of the Website. We cannot identify you personally in this way.
Use of Web Beacons
Some of our web pages may contain electronic images know as web beacons (sometimes know as clear gifs) that allow us to count users who have visited these pages, usually from an email marketing campaign. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of the Website if cookies are disabled.
International transfer of personal data
As you will know, the internet does not recognise national boundaries. Services on the net are accessible globally so collection and transmission of personal data is not always confined to one country. You should be aware that by using the Website and those of our partners or any site we link through to, your personal data may be processed in or transferred to other countries, the USA for example, and you agree to your personal data being transferred or processed in this way.
Our site contains links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage you to review the privacy policies of those other websites, so you can understand how they collect, use and share your personal information.
Company and data protection information
The data controller of data on the Website is Mark Creasey.
Please address all enquiries to:
Covenco Recovery Services Limited
Unit 4, MXL Center, Lombard Way,
Any queries or notices under the Data Protection Act should be addressed to Mark Creasey at the above address.