Hardware and software maintenance services for IBM midrange and INTEL based PC server platforms, including peripheral items such as desktops, networking equipment and printers
Several service levels are available to suit different requirements and levels of criticality. Hardware and Software Maintenance service levels range from next business day site visits to 24 x 7 x 365 support, with a guaranteed fix. Covenco offers guaranteed fix times where manufacturers do not, giving you valuable peace of mind. All hardware maintenance contracts include parts and labour.
24x7x4hr Fix
Call logged and Diagnosed with Technical Support Team, Parts and Engineer on-site within 2 hours allowing a further 2 hour Fix period
24x7x8hr Fix
Call logged and Diagnosed with Technical Support Team, Parts and Engineer on-site within 6 hours allowing a further 2 hour Fix period
24x7xNBD Fix
Call logged and Diagnosed with Technical Support Team, Parts and Engineer on-site within 20 hours allowing a further 4 hour Fix period
Our services include:
- Network, Server and Storage Support
- Printer support
- Nationwide spares locations
- 24/7 Technical Support Team
- Service Delivery Management
- Installation and delivery
- Remote and on-site troubleshooting services
- full UPS Maintenance service, including new batteries, installation and disposal of used batteries.
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The following platforms are supported:
IBM System i (AS400/iSeries)
IBM System p (RS6000/pSeries)
IBM xSeries
HP/Compaq Proliant
Lenovo
DELL Poweredge
IBM SAN Storage
IBM/HP/DEL – tape drive technologies from single slot tape drives through to tape libraries
