Case Study - Whizz-Kidz

Putting in place critical infrastructure so a small UK-based charity can focus on helping disabled children achieve their potential

Whizz-Kidz is a UK-based charity on a mission to transform the lives of disabled children by offering the right mobility equipment, skills training and opportunities when they need them in order to thrive. Every young disabled person has the right to a fun and active childhood and Whizz-Kidz is on hand to help them realise their full potential.

Through their collaboration with the NHS, Whizz-Kidz has increased wheelchair provision to reach more disabled people with equipment to meet their individual needs. In fact, research has shown that the charity’s efforts are even more far-reaching, with the “Whizz-Kidz effect” having achieved a positive impact on wheelchair services across the UK and wider society.

The Challenge

Delivering Essential Data Protection and Infrastructure Support for a Charity with Stretched Funds and Resources

Whizz-Kidz originally approached Covenco Recovery Services 15 years ago while searching for a support partner to help protect their email systems and data. As a charity, the organisation must adhere to strict policies regarding its handling and storage of data. This has been compounded by external factors such as the General Data Protection Regulation (GDPR), which has improved governance around data classification therefore increasing data protection requirements.

However, meeting data protection regulations and supporting such a critical infrastructure on a restricted budget is tough at the best of times, let alone when you’re trying to improve accessibility to wheelchairs and mobility equipment across the NHS.

Whizz-Kidz needed a trusted partner to help them navigate the particular challenges facing this sector with regards to data protection and infrastructure support. It was important for them to find a partner who could provide the best of breed technology, services, guidance and advice while being commercially sensitive to the restrictions on their budget.

The Solution

A customer-orientated approach delivering advanced functionality and ongoing critical infrastructure support

This is where Covenco Recovery Services stepped in. As experts in Data Protection, Data Availability, Data Security and Infrastructure Support, Covenco used their experience and expertise to fulfil the requirements Whizz-Kidz identified for their security solution. Covenco has continued to deliver a comprehensive range of infrastructure support and technical consultancy services for the charity, including bespoke project work and application support. Recent examples include moving Whizz-Kidz from an old and unsupported version of Microsoft Exchange to the latest version and SQL server.

Through a pro-active and customer-centric approach, Covenco continues to help Whizz-Kidz improve their cyber defences and put in place the critical infrastructure needed to carry out their amazing work helping disabled children across the UK, leading to a customer relationship now going on 15 years.

The Benefits

Whizz-Kidz can focus their resources on supporting disabled children across the UK, confident that their data and IT infrastructure is protected

Covenco’s holistic approach to data protection and management has allowed them to support Whizz-Kidz in protecting the critical infrastructure that underpins the charity’s vital work. They now have the solutions in place to ensure they can meet the conditions required of them by the GDPR and that their systems are protected from cyber incidents, while being confident that further support is only ever a phone call away. The charity receives ongoing support ensuring their IT systems and infrastructure are protected and continue to meet their unique business needs, leaving Whizz-Kidz with more resource to achieve their mission.

On their collaboration with Covenco Recovery Services, Whizz-Kidz IT Manager Magnus Mbanu said:

“We’re more confident as a charity that our data is protected. Being a small charity it’s always good to know that you have that kind of backup where you can just call on somebody and ask them if they’ve seen this error before. Covenco have been there for me with their bespoke and friendly approach; Whizz-Kidz IT would never be what it is now without their help.”

“It’s been a real privilege for Covenco to provide infrastructure support services to Whizz-Kidz over the last 15 years. Our relationship with the Whizz-Kidz IT Team has evolved to a point where we are effectively seen as an extension to their own IT department. To be able to give something back to the community in the form of our expertise and support to an organisation which makes such a positive impact on so many lives is a great feeling.” – Gurdip Sohal, Sales Director, Covenco Recovery Services

To find out more about the fantastic work being carried out by Whizz-Kidz and to learn how you can support them in their efforts to help disabled young people click here: http://www.whizz-kidz.org.uk/support-us