Case Study - Nycomm

The Challenge

The Nycomm Group of Companies incorporates four flagship brands of Nimans, Rocom, Videonations and the recently acquired Pennine. Nycomm Group of companies supplies leading businesses and public sector organizations with all the latest telecoms innovations. The Nycomm Group employs almost 300 staff from offices in Manchester, Leeds, Altrincham, London and now Bury. With 5000+ customers the Company generates in excess of £100+ million in annual turnover.

Nycomm’s requirement was not only an offsite copy of their data but also the ability to recover their servers in the event of a disaster.

Paul Walker, IT Manager: “We already had an off-site data backup solution that was substantially higher cost, we initially looked to Covenco to replace it however for business continuity, compliance and insurance purposes we needed to have more than just a backup solution.”

The Solution

Nycomm chose Covenco Recovery Services because Covenco was able to deliver a complete end to end backup, offsite replication and disaster recovery solution which incorporated our entire multi-platform estate comprising of VMware based Virtual Servers, standalone physical Windows Servers and AIX Unix Servers running our critical ERP suite. The overall solution provides us with the peace of mind that should the worst happen we can recover effectively with Covenco. This service is tested on a regular basis to ensure that we can meet our recovery objectives and ensure business continuity. Covenco’s highly professional technical team were instrumental in the design and implementation of the solution and continue to provide 1st line support as and when required.

Paul Walker, IT Manager said, “What attracted us most of all is the possibility to have single supplier solution, now we appreciate the ease of arranging DR testing and the availability as well as the assistance of Covenco’s technical resource.”

Gurdip Sohal, Sales Director of Covenco said, “The challenge Nycomm had was finding a solution that could accommodate their multi-platform server environment. Managing and maintaining several backup technologies is not only time consuming but can become expensive. Covenco provided the perfect solution to meet not only the backup, but also the disaster recovery requirements for Nycomm. This has provided great operational benefit for Nycomms technical team as they are now able to restore much quicker from disk locally rather than tape and spend less time managing their backups. The disaster recovery service has demonstrated that Nycomm can recover their critical IT server environment with minimal complexity at Covenco’s Recovery Centre.”

Result

Paul Walker, IT Manager said, “Having daily backups has given us a RPO of max 48 hours however the longest lead time was always with the hardware replacement which could have been in the region of 1-2 weeks. With the DR system now in place for all our hardware, and our off site backups also being held with Covenco our RTO is now 2 days”.

The other benefits of the provided solutions are the regular DR testing of all Nycomm’s systems at Covenco site, certificates that can be used as proof for insurance, contract use as well as the access to Technical support for all flavors of the Company’s hardware & operating systems.